At Relax and Unwind Spa, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect personal information from you in the following ways:
- When you book a service: name, phone number, email address, appointment details.
- When you contact us: name, email, message content.
- When you subscribe to emails or promotions: name, email address.
- Automatically via our website: IP address, browser type, pages visited (via cookies or analytics tools).
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to inquiries and provide customer support
- Send confirmations, updates, and promotional materials (only if you opt-in)
- Improve our website and services
- Comply with legal requirements
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only with:
- Trusted third-party service providers (e.g., payment processors or scheduling platforms) who assist in delivering our services
- Legal authorities if required to comply with law or enforce our policies
4. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. Our website uses secure connections (SSL encryption) to protect data transmission.
5. Your Rights
You have the right to:
- Access or update your personal information
- Withdraw consent for marketing communications
- Request deletion of your data, subject to legal and operational requirements
To make any of these requests, please contact us at support@relaxandunwindspa.com.
6. Cookies
Our website may use cookies to enhance your browsing experience and collect usage data for analytics. You may choose to disable cookies in your browser settings, though some features may not function as intended.
7. External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites. We encourage you to read their policies when leaving our site.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. We will post any updates on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Relax and Unwind Spa
📧 Email: support@relaxandunwindspa.com
📞 Phone: (905) 383-3337
📍 Hamilton, Ontario, Canada